Retail Store Manager - Tuxedo Wearhouse

We are searching for our next Store Manager to support the growth of the Rental, Retail and Alteration Departments. Entry-level sales/customer service positions are also available.

Previous retail, sales, or customer service experience is required. The ideal candidate will be responsible for the following:

Job Purpose

Support our brand commitments by partnering with District Manager and formal wear consultant to create unique product presentation and deliver operational excellence.

Duties & Responsibilities

Responsible for driving sales and overseeing the tuxedo rental, retail and alteration business in day-to-day store operations
Retain, implement, and ultimately train the business practices related to driving sales rental, retail and alteration volume
Market the store rental, retail and alteration business by attending bridal shows and marketing events as directed by management
Provide world class customer service by building quality relationships with customers and following up on all customer requests and concerns in a timely manner
Serve as a coach and role model to the store team by providing constructive feedback and demonstrating servant leadership
Complete store operational requirements by scheduling and assigning employees; following up on work results
Maintain store staff by recruiting, selecting, orienting and training employees
Ensure availability of merchandise and services by maintaining inventories
Maintain the stability and reputation of the store by complying with legal requirements
Analyze sales figures and forecast future sales
Assist in other stores as directed by management
Assist with all customer needs, such as alterations appointments, pick-ups, special order request, and sales
Properly measure customers and assist in style selection
Protect employees and customers by providing a safe and clean store environment
Quickly resolve and/or communicate any issues or problems with management to find appropriate resolution

Qualifications

Highly organized and able to adapt quickly to changing priorities

Ability to thrive within a fast-paced and competitive sales environment

Maintain a professional, well-groomed appearance

Demonstrate effective interpersonal, organizational, and leadership skills along with strong verbal and written communication skills

Ability to complete daily assignments, meet deadlines with accuracy, and demonstrate a sense of urgency

Aptitude to read and understand documents including safety rules, and operating and maintenance instructions, and procedure manuals

Demonstrate effective interpersonal, organizational, and leadership skills along with strong verbal and written communication skills

Working Conditions

Work a flexible schedule including nights, weekends, holidays, six day work week during peak seasons.

Physical Requirements

Stand for long periods, lift, bends, reach over-head, and lift up to 50lbs.

Starting compensation is based on experience. Pay rate and structure are negotiable.

Tuxedo Wearhouse — Great Mall, Milpitas, CA and Westgate Center, San Jose, CA.

Open 7 days/week.