Retail Store Manager

We are searching for our next Store Manager to support the growth of the Rental, Retail and Alteration Departments. Entry-level sales/customer service positions are also available.

Previous retail, sales, or customer service experience is required. The ideal candidate will be responsible for the following:

Job Purpose

Support our brand commitments by partnering with District Manager and formal wear consultant to create unique product presentation and deliver operational excellence.

Duties & Responsibilities

  • Responsible for driving sales and overseeing the tuxedo rental, retail and alteration business in day-to-day store operations
  • Retain, implement, and ultimately train the business practices related to driving sales rental, retail and alteration volume
  • Market the store rental, retail and alteration business by attending bridal shows and marketing events as directed by management
  • Provide world class customer service by building quality relationships with customers and following up on all customer requests and concerns in a timely manner
  • Serve as a coach and role model to the store team by providing constructive feedback and demonstrating servant leadership
  • Complete store operational requirements by scheduling and assigning employees; following up on work results
  • Maintain store staff by recruiting, selecting, orienting and training employees
  • Ensure availability of merchandise and services by maintaining inventories
  • Maintain the stability and reputation of the store by complying with legal requirements
  • Analyze sales figures and forecast future sales
  • Assist in other stores as directed by management
  • Assist with all customer needs, such as alterations appointments, pick-ups, special order request, and sales
  • Properly measure customers and assist in style selection
  • Protect employees and customers by providing a safe and clean store environment
  • Quickly resolve and/or communicate any issues or problems with management to find appropriate resolution

Qualifications

  • Highly organized and able to adapt quickly to changing priorities
  • Ability to thrive within a fast-paced and competitive sales environment
  • Maintain a professional, well-groomed appearance
  • Demonstrate effective interpersonal, organizational, and leadership skills along with strong verbal and written communication skills
  • Ability to complete daily assignments, meet deadlines with accuracy, and demonstrate a sense of urgency
  • Aptitude to read and understand documents including safety rules, and operating and maintenance instructions, and procedure manuals
  • Demonstrate effective interpersonal, organizational, and leadership skills along with strong verbal and written communication skills

    • Working Conditions

  • Work a flexible schedule including nights, weekends, holidays, six day work week during peak seasons.

    • Physical Requirements

  • Stand for long periods, lift, bends, reach over-head, and lift up to 50lbs.

    • Starting compensation is based on experience. Pay rate and structure are negotiable.

    Tuxedo Wearhouse — Great Mall, Milpitas, CA and Westgate Center, San Jose, CA.

    Open 7 days/week.

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